RETURN INFORMATION

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Return Policy: Items can be returned within 30 days of delivery for exchange, gift card, or refund. Returns postmarked after this timeframe, or that otherwise do not meet the criteria of our return policy, are not eligible to be returned and will not be accepted. Items marked as final sale are not eligible for return or exchange.

 

  • If you have paid original postage to receive your order and a return is made, then this is non-refundable.

Return Options: Easy, sustainable returns available with printerless USPS QR codes or printable return labels. Printerless QR codes are also available for select orders for in-store returns at Princess Oltiviawalter retail locations.

Return Processing Time: Returns can take up 7-10 business days to reach our team. All refunds and store credits are processed within 6-10 business days of our team receiving your items. Exchanges will process once our team receives your items.

Unacceptable Conditions for Returns: We encourage you to try on items as you would in a store, but please avoid wearing them. Unfortunately, if returned items are damaged, worn, or in unsuitable condition, we cannot issue a refund. In such instances, we may need to return the items to you at your expense. Rest assured, all returned items undergo thorough inspection.

Policy Enforcement Notice: If we notice concerning patterns in your return behavior, such as indications of wearing items before returning (wardrobing), purchasing and returning excessive quantities, or returning missing or non-Princess Oltiviawalter items, we may deactivate your account and any associated accounts. If you believe there has been an error, please contact our Customer Experience team for assistance.

 OUR ADDRESS:

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3162  Buffalo Creek Road,Nashville,Tennessee 37211